Controlled Contamination Services' primary goal is to provide the highest quality services, both meeting and exceeding our customers’ requirements while improving the environment they work in through the use of the QMS and Quality Objectives. CCS will work to continuously improve services and are committed to complete customer satisfaction.
CCS is proud to have an ISO 9001:2015 Certified Quality Management System that ensures compliance with the International Organization for Standardization. Compliance with the ISO 9001:2015 standard is a key component of our effective quality management system.
CCS operates under a robust Quality Management System (QMS), incorporating everything necessary to maintain compliance including training, audits, document management and a 7-year record retention requirement.
Training is required for all employees and are trained on general and specific GMP concepts. Below is a general training process overview our employees go through:
- CCS Quality & Safety Manuals
- Good Documentation Practices
- Basic Contamination Control
- Blood Borne Pathogens
- Continual Training in our Paycom Learning Management System
- Annual Recertification
Internal audits of CCS cleaning, training, and our Quality Management System are performed on a continuous basis. CCS continually improves the effectiveness of the quality management system with the:
- Quality Policy
- Quality Objectives
- Audit Results
- Analysis of Data
- Corrective and Preventive Actions
- Management Review
CCS combines current technology and sustainable agents with a precision, high-performance cleaning system (OS1) to provide a safer, cleaner and healthier work environment. CCS Insight, powered by Cleantelligent, is a cloud-based work order and communication system we use for our clients. The system is highly customizable and we will adjust the program to fit the exact needs of the customer prior to launch and will make changes as needs change. By using CCS Insight, customers can generate service requests, inspection reports, review output reports at any time from their own device. This system allows transparency of communication between CCS employees, management, and customers.
CCS has developed the Service Inspection process in which cleaning performance can be measured, tracked and trended. This will be performed by CCS internally as well as with client involvement.
CCS establishes that you will always be audit ready as quality is the central component of both the facility and CCS standards.
Frequent review of our quality management system by our top-level management provides a safeguard on the integrity of the system. Our management team will identify and assist with resource needs and constant improvement. Whether it is quarterly or annually, they are also required to meet with the customer on pre-determined routine to assess quality and compliance with customer SOP’s.
All inspection/audit results are immediately visible to the client via the CCS Insight system (uploaded in real time to client email).
Service Inspection Process
CCS has developed a process in which cleaning performance can be measured, tracked, and trended.
An inspection schedule is developed consisting of both Operations Inspections and QA audits.
Inspections are performed using CCS INSIGHT. All metrics are stored in the cloud and are available at any time for both CCS and Clients.
Work orders are generated to address findings and to hold on-site management accountable.
Metrics are used to identify opportunities for improvement and retraining.