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Operations Supervisor

Operations Supervisor

Operations Supervisor


POSITION PURPOSE:
The Operations Supervisor oversees the day to day cleaning operations and quality programs of specific accounts or group sites. A supervisor has over 2 years of experience in the cleaning and/or janitorial arenas and is well versed in safety requirements, equipment use, scheduling and training.

MAJOR AREAS OF RESPONSIBILITY:
Include the following key areas and duties, which may be modified or increased as necessary:

• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Evaluates and verifies employee performance through the review of completed work assignments and techniques
• Identifies staff development and training needs and ensures that training is obtained.
• Ensures proper labor relations and conditions of employment are maintained.
• Maintains records, prepares reports, and composes correspondence relative to the work.
• Makes rounds to check for crew coverage of designated work areas, assigns needed coverage, gives special cleaning instructions and/or assignments, and ascertains compliance with directives.
• Maintain records, such as reporting and managing employee paid time off.
• Ensures accurate time keeping and ensures labor law compliance
• Performs inventories, reports and related work as assigned.

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING:

Other more specific results will be assigned and measured.

• Demonstrate excellent communication skills
• Demonstrates excellent conflict resolution skills
• Ability to stay calm and rational under pressure
• Adheres to all policy and conduct standards and embraces the culture of CCS
• Must have a high level of attention to detail and excellent time management skills
• Must be proficient with cleaning chemical components and safety requirements.

EDUCATION AND/OR EXPERIENCE:

GED preferred but not required. One year of experience in the janitorial, cleaning or related field is required.

SKILLS REQUIRED:

The Operations Supervisor must have and be able to consistently apply the following skills at the levels indicated to produce assigned results.

• Communication Skills
• Customer Service Skills
• Initiative Skills
• Problem Solving Skills

PHYSICAL REQUIREMENTS:

An Operations Supervisor is required to spend on-the-job time on the following physical activities:
• Stand
• Walk
• Lift/Climb
• Talk/Hear
• Use hands to finger, handle or feel
• Reach with hands or arms

The Weight or Force requirement in this position is:
• Up to 30 pounds

WORK ENVIRONMENT:

An Operations Supervisor will be required to work in the following environments:

100% of the Operations Lead’s time is spent in the building and/or laboratory environments.

The typical level of noise for the work environment of this position is:
Moderate Noise and medium traffic