Account Manager

Account Manager

Account Manager

Primary Purpose:

Serve in a leadership capacity. Plan and coordinate Cleanroom cleaning activities at a regional office. Responsible for defining, coordinating and facilitating projects, and ensuring the success of the projects from development through implementation.

Responsibilities / Duties:

  • Supervise, plan and coordinate the regional cleaning operation.
  • Continually monitor the cleanroom cleaning operations to ensure all activities are completed promptly and correctly.
  • Responsible for staff development in areas such as cGMP training, technical skills, safety, and performance management. This includes hiring, completing annual performance reviews, and providing professional development opportunities.
  • Plan, organize and lead projects to improve efficiency and productivity and implement best practices in business management.
  • Establish project deliverables based on project goals, Quality goals and company priorities.
  • Apply project management tools, processes and principles to enable project success.
  • Interview employees and analyze business processes to ensure functional requirements accurately reflect user needs.
  • Maintain project calendar, develop agendas, record minutes and action items and facilitate meetings.
  • Recommend performance metrics for the cleaning service which will be reliable indicators of service quality, systems performance, productivity, and overall quality costs.
  • Manage cross-functional team resources appropriately to ensure effective team performance and achieve goals.
  • Identify and resolve project issues.
  • Identify the technical, procedural and equipment issues that hinder cleaning performance. Inform support personnel and regional manager as needed.
  • Identify deviations and follow through on corrective and preventative actions (variances).
  • Review and make recommendations for change to cGMP documentation such as SOPs.
  • Follow Good Manufacturing Practices and maintain a cGMP document program.
  • Ensure that there is a minimum inventory level of standard stock materials.
  • Assist in the cross training of other Controlled Contamination Services personnel.
  • Represent the company at customer meetings along with sales manager and their regional manager.

Perform other duties as assigned by management.

Job Specification:

  • Demonstrate excellent leadership and communication skills.
  • Must possess excellent documentation skills.
  • Possess knowledge of cGMP regulations and follow appropriately.
  • Ability to work independently on non-routine assignments, and use judgment in consulting management in controversial situations.
  • Ability to identify and resolve areas of conflict or concerns.
  • Ability to maintain confidentiality.
  • Demonstrate strong organizational skills, including the ability to prioritize workload.
  • Must have a familiarity with cleaning chemical components and nomenclature.

Required Education and Experience:

  • High school diploma.
  • Minimum 5-7 years’ operations manager experience is a plus.
  • Timely and effective verbal and email communications with staff and peers.
  • Attention to detail and accuracy, time management, multi-tasking.
  • Ability to perform under pressure.
  • High level of shared responsibility for organizational results.
  • Commitment to using well-defined processes to deliver results and develop people.